One Health Universal Mobile Application
Product Research & UX/UI Design
One Health is a universal health application designed to revolutionize the way users access health services and information. With a user-friendly interface and a unique voice command feature, we aimed to cater to a diverse audience, including senior citizens, people with disabilities, and the general public.
Overview of Project
One Health is not just a health application; it's a user-centric solution that caters to the needs of all users, irrespective of their age or tech proficiency. By prioritizing simplicity, clarity, and empathy, we've ensured that healthcare is accessible to everyone at their fingertips. Our journey was guided by the voice of the user and our mission is to make positive impact on their health.
Team
UX Lead Designer: Abbygale Tulalian
Designers: Abbygale Tulalian, Ariel Tam, Jingyao Nie, Jonathan Tamboan
Problem
"How might we create a universal health application that is simple and intuitive, serving senior citizens, people with disabilities, and the general public?"
Responsibilites
UX/UI Design
Research
Duration
3 months
Tools
Figma
Miro
Google Creative Suite
Research & Insights
These insights shed light on user preferences, frustrations, and expectations, offering valuable guidance for designing user-friendly health-related apps and websites.
Health-Related Apps
Utilization of health-related apps to monitor fitness, nutrition, mental well-being, and medical information.
Frequency of Use
Usage frequency varies based on individual needs and preferences.
Liked Features of Health Apps
Appreciation for features such as personalized health tracking, goal setting, and reminders.
Frustrations with Health Apps
Common frustrations include complex navigation, lack of clarity in data presentation
Preferred Appointment Setting
Preferences for appointment setting vary, including online scheduling, in-person, and through apps.
Reviewing Medical Records and Prescriptions
Various methods are used, such as accessing patient portals and using prescription management apps.
Elderly Family Members
Older family members often manage health records and appointments with varying degrees of ease.
Frustrations might arise from unfamiliarity with technology and complex interfaces.
Seeking Alternatives
Openness to alternatives exists, driven by usability concerns or desire for enhanced features.
Navigating Apps Alone
Navigating apps alone may elicit mixed emotions, from confidence to uncertainty.
Time for Setting Appointments
Willingness to invest time in setting appointments depends on convenience and urgency.
Emphaty Map
This empathy map provides a deeper understanding of John's thoughts, feelings, and actions. It helps guide the design process to ensure that the One Health application addresses his concerns and preferences, making it user-friendly and accessible for individuals like John.
User Persona
In order to empathize with the user, I had to fully understand their problem, intentions, and the potential barriers they would face. John values his health but finds technology intimidating. Our design ensured that even users like John could easily navigate and benefit from One Health.
User Journey
Understanding the user journey was pivotal in addressing user needs and pain points effectively. By empathizing with users like John, we identified their journey's crucial touchpoints, ultimately enhancing user engagement and satisfaction.
User Interface Style Guide
After running our sketches and wireframes, we proceeded to creating a style guide and finalizing which color, font, icons our team going to use and after each person in the team presented their versions and gave feedback, I as a design lead took elements to create a style guide for One Health App. Also we kept in mind designing for the user based on our data where mostly seniors and not tech savvy in general therefore we made sure it’s simple and intuitive.
Key Features
Voice Command: "Hey One Health" allowed users like John to access information and services effortlessly.
Health Services: Telemedicine, virtual consultations, medication reminders, and appointment scheduling made healthcare more accessible.
Health Information: A vast database of health information answered users' questions or allowed them to browse topics of interest.
Emergency Services: In emergencies, users could easily request help or an ambulance through voice commands. The user health wallet provided vital information to first responders.
Prototype
RPReplay_Final1691805471.mp4RPReplay_Final1691806264.mp4Key Takeaways
User-Centered Design: We prioritized designing for the user, keeping in mind that our target audience primarily included seniors and individuals who may not be tech-savvy. This led to a clean and straightforward design that ensures accessibility for all.
Voice Command Feature: The introduction of the "Hey One Health" voice command feature was a game-changer. This hands-free function significantly improved accessibility, making it easy for users to access the app's services, even if they had limited mobility or visual impairments.
User Insights: Our research and insights revealed that users appreciated personalized health tracking, goal setting, and reminders. We incorporated these features to enhance the overall user experience.
Simplicity and Clarity: Frustrations with complex navigation and unclear data presentation in existing health apps were common. We addressed this by maintaining a clear and intuitive design throughout the app.
Flexible Appointment Setting: Recognizing that users have varied preferences for setting appointments, we included multiple options such as online scheduling, in-person bookings, and app-based scheduling.
Empathy-Driven Design: We created a user persona to deeply understand the needs, intentions, and potential barriers our users might face. This persona guided our design process, ensuring it was tailored to user preferences and pain points.
See more projects
